RTO No: 46193 CRICOS Code: 04250E

SUPPORT AND WELFARE

SUPPORT AND WELFARE

We are committed to ensuring that you get all the support you need to be successful in your studies. You may not have studied for a while and/or you might need help with study skills. You may also need assistance with skills such as reading, writing, and maths. The enrolment form you complete will help us to identify any support you need and, depending on the course you are enrolling in, you may also be required to complete a test that assesses your language, literacy, and numeracy skills.

Based on the information you provide in your enrolment and/or the results of your language, literacy, and numeracy test, we will contact you to discuss your support needs. Your support needs can also be discussed during the induction to your course. Services that we can offer to you include:

  • One-to-one support from our trainers/assessors, including providing you with their phone and email contact details.
  • Classes to assist with study skills.
  • Study groups where you can work with your fellow students.
  • Referral to relevant external services.
  • Specialist support services for students with a disability.
  • Personal counselling.

A student is able to access the student support officer to discuss any academic or other related issues to studying with Princeton International College at any time. The student support officer will be able to provide advice and guidance, or referral, where required.

You may find further information that might assist you in our Student Handbook.

Contact us at info@princeton.edu.au to discuss your support needs.

EXTERNAL SUPPORT SERVICES

For students requiring additional support with their studies, work or life, Princeton International College provides the following referrals to community organisations who may be able to assist you. Please note that some of these services may attract a fee which is payable by you.

Centrelink

Telephone: 131021

Website: www.centrelink.gov.au

If you are completing a full-time course you may be eligible for benefits through Centrelink.

Australian Apprenticeship Centres (AAC)

Telephone: 1800 639 629

Website: australianapprenticeships.gov.au

Australian Apprenticeship Centres handle all matters related to traineeships and apprenticeships. If you are a trainee or apprentice, some language, literacy and numeracy courses attract government subsidies. Talk to your AAC about this now.

The Victorian Equal Opportunity & Human Rights Commission

Telephone: (03) 9281 7100

Website: www.equalopportunitycommission.vic.gov.au/home.asp

The Commission can resolve individual complaints about discrimination, sexual harassment and racial and religious vilification by offering a conciliation process that is confidential, impartial, free, and simple.

Legal Aid Victoria

Telephone: 1800 677 402

Website: www.legalaid.vic.gov.au

Victoria Legal Aid helps people with their legal problems and focuses on helping and protecting the rights of socially and economically disadvantaged Victorians. It can provide assistance in the areas of criminal law, family law, and some civil law matters. Legal representation is subject to policy guidelines and means tests in most cases. They have lawyers in offices in most major metropolitan and country regions.

Disability Rights Victoria

Telephone: 1800 462 480

Disability Rights Victoria is an advocacy organisation directed by people with a disability. They work with and on behalf of adults with a disability. They provide individual advocacy, information, and support to people with a disability via their network of advocates located across Victoria. This support may include making representation on behalf of individuals with a disability, helping individuals to advocate for themselves, or helping others to advocate for them.

Lifeline

Telephone: 13 11 14

Anyone can call Lifeline. The 13 11 14 service offers a counselling service that respects everyone’s right to be heard, understood, and cared for. They also provide information about other support services that are available in communities around Australia. If you feel that you might need telephone counselling, you can call about anything that might be troubling you.

Fair Work Australia is the national workplace relations tribunal. It is an independent body with power to carry out a range of functions relating to minimum wages, employment conditions, termination of employment and other workplace matters.

Reach Out

Website: www.reachout.com.au

Reach Out is a web-based service that inspires young people to help themselves through tough times, and find ways to boost their own mental health and wellbeing. Their aim is to improve young people’s mental health and wellbeing by building skills and providing information, support and referrals in ways they know work for young people.

Reading and Writing Hotline1300 655 506https://readingwritinghotline.edu.au/Literacy SupportAdvice and referral to one of 1200 providers of courses in adult literacy and numeracyNational
Lifeline13 11 14https://www.lifeline.org.au/CounsellingProvide telephone counselling support and information about other reliable counselling and support servicesNational
Reach Out(03) 9894 1966www.reachout.com.auCounsellingInternet service for young people providing information, support, and resources about mental healthNational
Healthdirect Australia1800 022 222https://www.healthdirect.gov.au/Medical ServicesSymptom checks and information about medicinesNational
MindSpot1800 614 434https://mindspot.org.au/CounsellingFree online assessments and treatment for anxiety, stress, depression, and low moodNational
My FutureN/Ahttps://www.myfuture.edu.auCareer AdvisoryCareer resources provided by Commonwealth, state, and territory governmentsNational
Rape & Domestic Violence Services Australia1800 737 732https://www.1800respect.org.au/CounsellingSupport for those experiencing sexual assault, domestic, or family violenceNational
Tenants Union of Victoria(03) 9416 2577www.tuv.org.auLegal SupportAdvocacy and assistance for renters across VictoriaVIC
City of Melbourne Multicultural Services(03) 9658 9658http://www.melbourne.vic.gov.auSettlement SupportTranslation services, multicultural information, and resources for international studentsVIC
Study Melbourne Student Centre1800 056 449https://www.studymelbourne.vic.gov.auCareer AdvisorySupport and resources for international students in VictoriaVIC
Legal Aid Victoria1800 677 402http://www.legalaid.vic.gov.auLegal SupportLegal assistance for disadvantaged Victorians in criminal, family, and civil lawVIC
Disability Rights Victoria1800 462 480https://www.humanrightscommission.vic.gov.auSettlement SupportAdvocacy and support for individuals with disabilities in VictoriaVIC
Alcoholics Anonymous1300 222 222https://aa.org.auAlcoholismResources and support for those seeking help with alcohol addictionVIC
RENT/Lease/BuyN/Awww.gumtree.com.au,
www.domain.com.au,
www.Realestate.com.au
AccommodationAssistance in finding accommodationVIC
Asthma Australia1800 278 462https://asthma.org.auAsthmaSupport and planning for asthma patientsVIC
Abortion Grief Australia1300 139 313https://abortiongrief.asn.auAbortion and GriefHelpline for women dealing with abortion-related griefVIC
Crime Stoppers Victoria1800 333 000https://crimestoppers.com.auCrime StoppersAnonymous reporting service for unsolved crimes and suspicious activitiesVIC
Beyond Blue1800 333 000https://www.beyondblue.org.auMental HealthSupport for mental health issuesVIC
Department of Home Affairs131 881https://www.homeaffairs.gov.auVisaAssistance with visas and immigrationVIC
Narcotics Anonymous1300 652 820https://www.na.org.auDrug AddictionSupport for those struggling with drug addictionVIC
Eczema Association Australasia1300 300 182https://www.eczema.org.auEczemaSupport and education for eczema sufferers and carersVIC
Epilepsy Action Australia(03) 9856 7090https://www.epilepsy.org.auEpilepsyOur highly skilled Nurse Educators and Service Consultants assist you to adjust to a life with epilepsy.VIC
Health Direct1800 022 222https://www.healthdirect.gov.auHepatitis CThey are providing quality, approved health information and advice.VIC

CONTACT INFORMATION

Address: Suite 1, Level 12, 190 Queen Street, Melbourne, (VIC), Australia-3000

Office hours: 9:30 AM – 5:00 PM (Monday–Friday)

CEO: 24 hrs emergency Contact Number

Udai Mahendru
P: 0452611084, E: udai@princeton.edu.au

Student Support Officer

P: 03 9191 1826, E: info@princeton.edu.au

Emergency Telephone Numbers

Police | Fire | Ambulance: Dial 000

Department of Home Affairs (DHA)

808 Bourke St, Docklands VIC 3008: (Entry via a pre-arranged appointment only)
Dial 131 881

Nearest Post Office

Shop 8 271 Collins Street, Melbourne, VIC 3000

Nearest ATMS

Commonwealth Bank ATM: 385 Bourke Street, Melbourne VIC 3000
NAB Bank ATM: NAB Place, 395 Bourke Street, Melbourne VIC 3000

Local Medical Centers

The Town Medical Centre: 179 Queen St, Melbourne Victoria 3000
Melbourne City Medical Centre: 68 Lonsdale St, Melbourne VIC 3000

Public Transport

All the information regarding local transport can be accessed at
https://www.ptv.vic.gov.au/